FAQ
My travel eSIM doesn't have service, what should I do?
If your travel eSIM has already been activated but is having trouble with its service, please follow these troubleshooting steps: Turn your device off...
My travel eSIM isn't activating, what should I do?
If your travel eSIM isn't activating, please follow these troubleshooting steps: Turn your device off then on again Toggle airplane mode on then off a...
What carrier network will I be connected to?
Travel eSIMs will connect to the nearest and best tower they are contractually allowed to use. This means that while you're traveling, you will possib...
Do I need to have roaming turned on in order to use my travel eSIM?
Yes, you will need to have roaming turned on in order to install and use your travel eSIM. You will also likely want to toggle off your primary SIM to...
Will my travel eSIM subscription renew?
No. The Gigs travel eSIM perk is intended to be used as a 1-use reward (per redemption). If you have used all of your data, and want to see about gett...
Can I install my travel eSIM on multiple devices?
This will depend on a few factors: An eSIM can only be actively used on 1 device at a time. There's a possibility that you can transfer your eSIM to...
Can I reinstall my travel eSIM if I accidentally delete it?
If you have installed your eSIM and you accidentally delete it, you can reinstall the same eSIM on the same device. If you are having trouble with rei...
Is my device eSIM compatible?
You can check your device's eSIM compatibility per the instructions found here .
What is a travel eSIM?
A travel eSIM is a digital SIM that works like a physical SIM card, and is intended to be used while traveling in place of your regular SIM. The term ...
How do I install my travel eSIM?
Please see instructions on how to install your eSIM here . You will also likely want to toggle off your primary SIM to avoid getting charged for roam...
What are the restrictions to my travel eSIM?
Restrictions on your travel eSIM can vary depending on how the plan was set up. With the Gigs travel eSIM for Wealthsimple, you will find that the fol...
Can I use my travel eSIM at home?
While you can technically use your travel eSIM at home, it's not recommended to do so: This would essentially "waste" the allotted eSIM data in a plac...
What countries can I use my travel eSIM in?
The covered countries are as follows: A - C Afghanistan Albania Algeria Andorra Anguilla Antigua and Barbuda Argentina Armenia Australia Austria Azer...
What actions do I need to take before installing my eSIM plan?
Before installing your eSIM Plan, please ensure you’ve confirmed each of the following points: Your device is connected to stable WiFi. You have updat...
How do I install my eSIM plan?
If you've already installed your eSIM and/or lost your eSIM and need a replacement, please contact support to help you obtain a new one. You will only...
What is an eSIM?
An eSIM is a digital SIM that works like a physical SIM card. eSIM stands for “embedded SIM.” Unlike the traditional plastic SIM card, an eSIM does no...