My travel eSIM doesn't have service, what should I do?
Edited
If your travel eSIM has already been activated but is having trouble with its service, please follow these troubleshooting steps:
Turn your device off then on again
Toggle airplane mode on then off
Turn roaming off then on again
Confirm you have not reached your usage limit
You can check this in the Wealthsimple app, per the instructions here
Check with your current provider on any restrictions that may be affecting your travel eSIMs activation (such as if your device is carrier or SIM locked)
If you are still running into trouble, please reach out to support via one of the two options:
The "Email Support" button in the upper-right corner
The chat widget in the lower-right corner