My travel eSIM isn't activating, what should I do?
Edited
If your travel eSIM isn't activating, please follow these troubleshooting steps:
Turn your device off then on again
Toggle airplane mode on then off again
Toggle roaming off then on again
Confirm you're connected to working WiFi, or you already have a working SIM on the device that has a good connection
Check with your regular provider on any restrictions that may be affecting your travel eSIMs activation (such as if your device is carrier or SIM locked)
Ensure there isn't an active VPN on your device
If you are still running into trouble, please reach out to support via one of the two options:
The "Email Support" button in the upper-right corner
The chat widget in the lower-right corner